Confitex Technology | Help Page

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TO HELP YOU

Everything you need to know

about ordering our products

WHAT’S MY SIZE?

MEN’S SIZE GUIDE

To work effectively, it’s important that your underwear fits snugly. We strongly advise that you measure yourself before ordering, rather than just guessing. Our sizing categories (S, XL etc) are based on the same international standards as Calvin Klein underwear and can be used as a general guide, but actual measurements are more likely to result in the perfect fit. Many of our new customers like to buy one pair to trial in the privacy of their home, then once they know they’ve got the right size and absorbency they come back to buy multiple pairs.

Measure around your waist, keeping tape parallel with the floor, then consult our chart.

How to Measure - Confitex for Men
S M L XL 2XL 3XL

WAIST

28 - 30 in

32 - 34 in

36 - 38 in

40 - 42 in

44 - 46 in

48 - 51 in

S M L XL 2XL 3XL

WAIST

71 - 76 cm

81 - 86 cm

91 - 97 cm

102 - 107 cm

112 - 117 cm

122 - 130 cm

WAIST

S

71—76 cm

M

81—86 cm

L

91—97 cm

XL

102—107 cm

2XL

112–117 cm

3XL

122–130 cm

WAIST

S

28–30 in

M

32–34 in

L

36–38 in

XL

40–42 in

2XL

44–46 in

3XL

48–51 in

WHAT’S MY SIZE?

WOMEN’S SIZE GUIDE

To work effectively, it’s important that your underwear fits snugly. Although our briefs are made from a forgiving stretch fabric to offer sizing flexibility, we strongly advise that you measure yourself before ordering, rather than just guessing. Our sizing categories (S, XL etc) are based on international standards and can be used as a general guide, but actual measurements are more likely to result in the perfect fit. Many of our new customers like to buy one pair to trial in the privacy of their home, then once they know they’ve got the right size and absorbency they come back to buy multiple pairs.

Measure around the widest part of your hips and buttocks, keeping tape parallel with the floor, then consult our chart.

How to Measure - Just'nCase by Confitex
2XS XS S M L XL 2XL 3XL

HIPS

68 - 76 cm

78 - 86 cm

88 - 96 cm

98 - 104 cm

106 - 112 cm

114 - 120 cm

122 - 130 cm

132 - 140 cm

2XS XS S M L XL 2XL 3XL

HIPS

27.5 - 30.5 in

31 - 34 in

34.5 - 37.5 in

38 - 41 in

41.5 - 44 in

45 - 47.5 in

48 - 51 in

51.5 - 54.5 in

HIPS

2XS

68—76 cm

XS

78—86 cm

S

88—96 cm

M

98—104 cm

L

106—112 cm

XL

114—120 cm

2XL

122–130 cm

3XL

132–140 cm

HIPS

2XS

27.5–30.5 in

XS

31–34 in

S

34.5–37.5 in

M

38–41 in

L

41.5–44 in

XL

45–47.5 in

2XL

48–51 in

3XL

51.5–54.5 in

Which absorbency is right for me?

ABSORBENCY GUIDE

Our Everyday Absorbency underwear offer light protection against minor drips and dribbles throughout the day, for example when you sneeze, cough or lift something heavy. For women they are perfect on light period days.

Our Extra Absorbency underwear offer superior protection when you need a little more reassurance – recommended for moderate

bladder leakage

or, for women, on

heavy period

days.

If you have little or no

bladder control

, we’re sorry our underwear will not meet your needs.

To provide transparency and guidance in a largely unregulated industry characterised by unsubstantiated absorbency claims, we commissioned leading international standards company UL Laboratories to subject our products and competitor products to stringent testing. See below for comparative absorbency charts or read our blog for the full results.

HOW DO WE MEASURE UP?

Wondering how our underwear compare to disposable products? We commissioned independent standards testing laboratory UL* to test them against leading single-use paper products. Here's where they fit on a scale of absorbency.

* The following is a graphic depiction of comparative results based on UL Laboratories testing of Confitex and selected leading brands of single-use absorbent liners and pads undertaken January-April 2020.

CONFITEX FOR MEN INDEPENDENT ABSORBENCY TESTING
BLADDER LEAKAGE COMPARATIVE ABSORBENCY
BLADDER LEAKAGE COMPARATIVE ABSORBENCY

Depend for men shields

Confitex for Men Trunks: Everyday

Tena Men Protective Shields

Tena Men Absorbent Protector Guards: Level 1

Confitex for Men Trunks: Extra

Tena Men Absorbent Protector Guards: Level 2

JUST ’N CASE INDEPENDENT ABSORBENCY TESTING
Bladder Leakage Comparative Absorbency

Poise liners - Light

Always Discreet Liners - Normal

Tena Liners - Standard

Always Discreet Liner for Bladder Leaks

Lights by Tena - Liners

Poise liners - Regular

Tena liners - Extra long

Up & Up Liners

Poise liners - Extra long

Always Discreet Pads for Bladder Leaks

Poise Daily Liners - Long length

Just ’n Case briefs: Everyday

Lights by Tena - Long liners

Just ’n Case briefs: Extra

Poise pads - regular pads

MENSTRUATION COMPARATIVE ABSORBENCY

Just ’n Case briefs: Everyday

equals to 5+ tampons

Just ’n Case briefs: extra

equals to 10+ tampons

How do I look after my Confitex?

CARE INSTRUCTIONS

Our leakproof absorbent products can be hand or machine washed just like your ordinary laundry – and because they contain our patented leakproof textile instead of the layer of PU plastic used by most other brands, if you don't have the time or inclination to hang them on the washing line you can safely pop them in the tumble dryer instead without impacting their leakproof performance (the plastic layer in other brands tends to shrink and warp in the dryer, leading to leaks). They can also be dried in an airing closet or on an indoor drying rack or heated towel rail. They’ll take about the same amount of time to dry as a pair of thick sports socks. Turn underwear inside out before washing and drying.  

Wash and dry before use to activate fibres for full absorbency. Rinse after use then wash on delicate cycle below 40°C/105°F, or hand wash separately if you prefer. Do not bleach, do not use fabric conditioner, do not dry clean. Dry away from direct sunlight or tumble dry on low heat. For further instructions see our FAQs.  

Care Instructions for Confitex Underwear
Care Instructions - Confitex Technology

When will they arrive? 

DELIVERY + RETURNS

Domestic Orders, including Alaska and Hawaii 

For orders over US$95, shipping within the US, Alaska and Hawaii is free.

For orders under US$95, shipping within the US, Alaska and Hawaii is US$7.90.

Please allow an estimated delivery time of five working days (items may take longer to get to you during busy periods and public holidays).  

Orders are sent via USPS tracked.  

Expedited shipping is available within the USA only for $11.95. Expedited orders will be shipped via FedEx with expected delivery time of 2 business days for the continental US, and 3 business days for Alaska and Hawaii.

Canada Orders 

For orders under US$95, shipping within Canada is US$10.

For orders over US$95, shipping within Canada is US$12.

Please allow an estimated delivery time of 10 working days (items may take longer to get to you during busy periods and public holidays).  

Orders are sent via DHL tracked.

International Orders 

For orders under US$95, shipping is US$12.

For orders over US$95, shipping is US$20.

Please allow an estimated delivery time of 15 working days (items may take longer to get to you during busy periods and public holidays).  

Orders are sent via DHL tracked.  

For deliveries to New Zealand, Australia or UK and Europe please click the flag icon in our website footer to order from your local website. Please note, international shipping is not available worldwide and we reserve the right to restrict shipping to certain countries at our discretion.  

For all orders

Please be aware that disruptions to supply chains as a result of Covid-19, which are beyond Confitex’s control, may further impact and delay deliveries. We will do everything we can to get your products to you in a timely fashion.  

Our deliveries arrive in discreet plain paper packaging or courier bags.  

Please ensure that you supply us with your full and correct shipping address. Note that a physical street address is required and that PO Box or Private Bag numbers are not accepted.  

Once you have placed your order you will receive a confirmation email. We recommend checking this carefully to make sure the correct items have been ordered.  

Due to the intimate, personal nature of Confitex products, for hygiene reasons Confitex cannot offer returns or refunds. Confitex may, however, at its sole discretion, elect to accept a return or refund if the protective hygiene sticker has not been removed and/or reattached. Customers are strongly advised to check suitability and specifications of products before ordering.

In instances where Confitex agrees to exchange the product for another available style, size or absorbency, then with prior agreement the product needs to be returned to Confitex's warehouse (at the Customer’s cost) in its original pristine condition together with wash bag packaging and label within 30 days of delivery of your order.

In instances where, from time to time, products are offered on sale or at discounted prices, all products are final sale and may not be exchanged, returned or refunded for any reason.

For further information read our Frequently Asked Questions or Terms and Conditions.

If you have any queries about Confitex products or your order, please contact us at info@confitex.com.

Delivery & Returns - Confitex Technology