Domestic Orders, including Alaska and Hawaii
For orders over US$95, shipping within the US, Alaska and Hawaii is free.
For orders under US$95, shipping within the US, Alaska and Hawaii is US$7.90.
Please allow an estimated delivery time of five working days (items may take longer to get to you during busy periods and public holidays).
Orders are sent via USPS tracked.
Canada Orders
For orders under US$95, shipping within Canada is US$10.
For orders over US$95, shipping within Canada is US$12.
Please allow up to 15 working days for your package to process through international customs and transfer to a local courier at the border (items may take longer to get to you during busy periods and public holidays).
Canadian orders are dispatched from Mainland USA via USPS then transferred to DHL at the border. We recommend that Canadian customers choose Route Package Protection at checkout so you can track your delivery throughout its journey.
Please note that if you’ve taken up the option of adding Route package protection to your order, you can track your delivery at any time and/or raise a claim if it has been lost, stolen or damaged.
We strongly recommend that you select Route package protection at checkout for your own peace of mind. Confitex cannot accept liability for lost, stolen or damaged orders if you choose not to take up this option. Find out more in our FAQ.
For deliveries to New Zealand, Australia or UK and Europe please click the flag icon in our website footer to order from your local website. Please note, international shipping is not available worldwide and we reserve the right to restrict shipping to certain countries at our discretion.
For all orders
Please be aware that disruptions to supply chains as a result of Covid-19 or extreme weather events, which are beyond Confitex’s control, may further impact and delay deliveries. We will do everything we can to get your products to you in a timely fashion.
Our deliveries arrive in discreet plain paper packaging or courier bags.
Please ensure that you supply us with your full and correct shipping address. Note that a physical street address is required and that PO Box or Private Bag numbers are not accepted.
Once you have placed your order you will receive a confirmation email. We recommend checking this carefully to make sure the correct items have been ordered.
Due to the intimate, personal nature of Confitex products, for hygiene reasons Confitex cannot offer returns or refunds. Confitex may, however, at its sole discretion, elect to accept a return or refund if the protective hygiene sticker has not been removed and/or reattached. Customers are strongly advised to check suitability and specifications of products before ordering.
In instances where Confitex agrees to exchange the product for another available style, size or absorbency, then with prior agreement the product needs to be returned to Confitex's warehouse (at the Customer’s cost) in its original pristine condition together with wash bag packaging and label within 30 days of delivery of your order.
In instances where, from time to time, products are offered on sale or at discounted prices, all products are final sale and may not be exchanged, returned or refunded for any reason.
For further information read our Frequently Asked Questions or Terms and Conditions.
If you have any queries about Confitex products or your order, please contact us at info@confitex.com.
