Our deliveries arrive in discreet plain packaging or courier bags.
Domestic Orders
For orders over US$95, shipping within the US (including Alaska and Hawaii) is free.
For orders under US$95, shipping within the US (including Alaska and Hawaii) is US$7.90.
We will do everything we can to get your products to you in a timely fashion. We aim to have orders dispatched from our US warehouse within two working days. Please allow an estimated delivery time of five working days (items may take longer to get to you during busy periods and public holidays). Please be aware that disruptions to supply chains as a result of natural disasters, extreme weather events, pandemics and/or industrial disputes, which are beyond Confitex’s control, may further delay deliveries.
USA orders are sent via USPS tracked. For up-to-date information regarding the USPS delivery schedule please visit their service alerts page or click the tracking link in your dispatch notification email.
We strongly recommend that you select Route Package Protection at checkout so you can track your delivery throughout its journey and/or raise a claim if it has been lost, stolen or damaged. Confitex cannot accept liability for lost, stolen or damaged orders if you choose not to take up this option.
Find out more in our FAQ.
Canadian Orders
For orders under US$95, shipping within Canada is US$10.
For orders over US$95, shipping within Canada is US$12.
We will do everything we can to get your products to you in a timely fashion. We aim to have orders dispatched from our US warehouse within two working days. Please allow up to 15 working days for your package to process through international customs and transfer to a local courier at the border (items may take longer to get to you during busy periods and public holidays). Please be aware that disruptions to supply chains as a result of natural disasters, extreme weather events, pandemics and/or industrial disputes, which are beyond Confitex’s control, may further delay deliveries.
Canadian orders are dispatched from Mainland USA via USPS then transferred to Canada Post at the border. For up-to-date information regarding the USPS delivery schedule please visit their service alerts page or click the tracking link in your dispatch notification email. You can continue to track your package in Canada by entering your USPS tracking number at the Canada Post website.
We strongly recommend that Canadian customers choose Route Package Protection at checkout so you can track your delivery throughout its journey and/or raise a claim if it has been lost, stolen or damaged. Confitex cannot accept liability for lost, stolen or damaged orders if you choose not to take up this option.
Find out more in our FAQ.
International Orders
For deliveries to New Zealand, Australia or UK and Europe please click the flag icon in our website footer to order from your local website. Please note, international shipping is not available worldwide and we reserve the right to restrict shipping to certain countries at our discretion.
For all orders
For further information regarding delivery please see the Delivery + Returns section of our Help page.
If you have any queries about Confitex products or your order, please contact us at info@confitex.com.
